Introduction
Although RR88 Casino is one of the leading online betting platforms in Asia, with a stable system and modern technology, during use, players may still encounter some minor errors due to network connection, device or personal operations.
This article fully summarizes common errors when playing RR88 Casino, and provides detailed solutions so you can quickly fix them yourself without having to rely on the technical department.
This will be a “handbook” to help new and long-time players have a smooth, safe and uninterrupted experience when participating in betting at RR88.
- Error of not being able to log into the account
1.1. Causes
This is the most common error that many players encounter. There are 3 main causes:
Entering the wrong username or password.
Weak or unstable network connection.
The system is temporarily under maintenance.
1.2. How to fix
Check login information: make sure not to capitalize, do not type wrong special characters.
Reset password: select “Forgot password” and follow the instructions.
Check internet connection: switch to another Wi-Fi or use 4G/5G network.
If the system is under maintenance, wait 5-10 minutes and try again later.
1.3. Prevention tips
Save password in browser or RR88 Mobile application for quick login.
Do not log in on multiple devices at the same time to avoid being temporarily locked.
- Error of forgetting password or losing account
2.1. Cause
Player does not remember password or changes too many times.
Account is logged in elsewhere due to information sharing.
2.2. How to fix
Click “Forgot password” on the login page.
Enter the registered phone number or email.
The system sends an OTP code → Enter the verification code.
Create a new password and log in again.
If you lose access completely, contact RR88’s support team to verify your identity.
2.3. How to prevent
Do not share your account information with anyone.
Enable 2-layer security (2FA) to increase security.
Use a password that is at least 8 characters long, including uppercase letters, numbers and special characters.
- Error in accessing the game
3.1. Signs
Players click on the Casino, Slot or Sports lobby but the screen only shows “Loading…” or is logged out.
3.2. Causes
Weak network connection or high ping.
RR88 browser or application version is out of date.
Browser is blocked flash or cookies.
3.3. How to fix
Check the Internet: minimum speed should be 10Mbps.
Update RR88 Mobile application or browser (Chrome, Safari).
Clear cache and cookies on the device.
Restart the device to refresh the connection.
If the error persists, switch to another device (phone, laptop) to check if the error is due to the software.
- Error of not being able to deposit money
4.1. Common causes
Bank is maintaining the system.
Wrong recipient information or transaction code.
Incorrect deposit syntax.
Internet connection is interrupted in the middle.
4.2. Quick solution
Check the bank status: if there is maintenance, wait a few minutes.
Verify the recipient account information: enter the correct account number and beneficiary name.
Take a screenshot of the successful transaction to send to the support team if the money has not been updated.
Do not reload many times in a row when you have not seen the money in your wallet, avoid duplication.
4.3. Important notes
Each time you top up, you must use the correct bank account displayed in the “Deposit” section.
If using QR Code, carefully check the content and amount before confirming.
- Error in withdrawing money
5.1. Cause
The account has not verified identity.
The withdrawal amount is lower than the minimum (usually 100,000 VND).
Withdraw money while the system is processing the promotion.
Enter the wrong bank account.
5.2. How to fix
Check the withdrawal amount: make sure it meets the minimum threshold.
Identity verification (KYC): update personal information to match the bank account.
Check promotion history: complete betting rounds before withdrawing.
Enter the correct bank account number, account holder name without accents.
Wait up to 5 minutes – RR88 automatically processes, money will be returned quickly.
5.3. Warning
If you enter incorrect withdrawal information more than 3 times, the system will temporarily lock the withdrawal function for 24 hours to protect players.
- Invalid bet error
6.1. Cause
Placing a bet when the game has started.
Not enough balance in the wallet.
Network lag causes slow betting orders.
6.2. How to handle
Always place a bet at least 5 seconds before the dealer deals the cards.
Make sure the wallet has enough balance.
If you see “Bet failed”, reload the page or change to another table.
6.3. Additional Notes
RR88 records betting history in real time. If there is a dispute, players can go to “Betting History” to check again.
- Game lag or disconnection error
7.1. Cause
Weak device or full RAM.
Unstable network connection.
Using an old browser or an unupdated app.
7.2. Quick fix
Close applications running in the background.
Strong Wi-Fi connection or switch to stable 4G.
Update the latest RR88 Mobile application.
Clear cache and restart the device.
If you are exited in the middle of a bet, don’t worry — RR88 will automatically save the